Austrian Airlines: Industry Leader In Flights To Eastern Europe And The Middle East
Wednesday, June 30th, 2010Austria’s national carrier is the eponymous Austrian Airlines, with its central offices in Vienna, and its main hub at Vienna’s international airport, also known as Wien Schwechat. The Vienna airport is known throughout the industry for its singular ability to move passengers quickly and conveniently to connecting flights, almost always in 30 minutes or less. Passengers waiting for flights to Eastern Europe, the Middle East, and beyond, can find just enough time to enjoy the airports boutiques, coffee shops, cafes, and lounges to make the wait seem even shorter.
Austrian Airlines was founded in 1957 and serves 117 travel destinations with its major focus on Eastern Europe and the Middle East. Many of the flights to Eastern Europe and the Middle East are handled by a subsidiary of Austrian Airlines called Tyrolean. Austrian Airlines has over 8,500 employees. The airline is a member of the Star Alliance and the Austrian Airlines Group. The Star Alliance is the largest airline alliance in the world with 24 members. The airline operates a flight that consists of planes built by Airbus and Boeing.
Austrian’s frequent flyer program is Miles & More. Used by 13 European airlines and by over 15 million people, Miles & More is the most popular frequent flyer scheme in Europe. It permits its members to earn and use their frequent flyer miles on all 13 member airlines as well as all the carriers in Star Alliance.
Austrian Airlines is a leader in airline safety, beginning with armed monitoring of its flights in 1981. At least two undercover sky marshals are on each Austrian Airlines flight. Austrian Airlines staff, especially its pilots and flight attendants, receives frequent safety training with a special focus on in flight safety and technology.
Austrian Airlines wants to be known for its customer service, prompting the airline to launch an extensive customer service program in 2006. Dozens of new and attractive features were created, ranging from free snack service in the economy class, new passenger lounges and inclusive ground services. Austrian Airlines calls the program a success, pointing to many industry surveys that have given the airline top rankings in customer service and quality. Austrian Airlines customer service focus ties in with Vienna International Airport’s promise to keep its passengers moving quickly without having to wait longer than half an hour for their connecting flights.
In February 2009, the airline appointed Dr. Andreas Bierwirth and Dr. Peter chief co-executives, with equal management rights. Austrian’s board of directors anticipates this new and unique management team will boost the airlines’ bottom line despite declining passenger numbers. In 2008, the airline carried 10.7 million passengers, down from 2007, and further loss of traffic is expected in 2009. Emphasizing its well-known strengths, Austrian Airlines is maintaining its image as the carrier of choice for flights from Europe to the Middle East, adding four flights each week to Jordan’s capital, Amman.